Support

Help for Fibecheck

If you need help with Fibecheck, send a note and include as much detail as you can about the issue, your device, and what you were trying to do.

Contact support

Email

For support, bug reports, account questions, or App Store issues, email:

  • App version
  • Device model and OS version
  • What you expected to happen
  • What happened instead

Common help topics

Patterns and PDFs

If a pattern is not importing or reopening correctly, include the file type, where it came from, and what screen you were on when the issue happened.

Sync and devices

If you are having trouble seeing the same data across devices, let support know which Apple devices you are using and whether iCloud sync is turned on.

Stash and project data

If something looks missing or incorrect in your stash or projects, describe the item or project name and the last action you took before the problem appeared.